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FAQ,s2020-02-20T10:06:48+11:00

FREQUENTLY ASKED QUESTIONS

SIZE GUIDE2020-02-20T10:05:43+11:00

PLEASE TAKE A CAREFUL LOOK AT THE SIZE CHART BELOW. FOR ANY QUESTIONS, DON’T HESITATE TO CONTACT US.

SHIPPING2020-06-25T22:19:07+10:00

SHIPPING IS FREE ON ALL ORDERS 

Please note that all our products are shipped from our warehouse overseas.

We currently ship to the following counties:

OCEANIA

  • Australia – 10 to 15 working days
  • New Zealand – 10 to 19 working days

EUROPE

  • Denmark – 10 to 17 working days
  • France – 10 to 13 working days
  • Netherlands – 10 to 12 working days
  • Norway – 10 to 16 working days
  • Poland – 10 to 14 working days
  • Sweden – 10 to 17 working days
  • United Kingdom – 12 – 26 working days

ASIA

  • Singapore – 10 to 18 working days

 

FOR EXPRESS DELIVERY OR SHIPPING TO ANY OTHER COUNTRY, PLEASE CONTACT US AS SHIPPING COSTS AND DELIVERY TIME DIFFER.

CAN I CANCEL OR AMEND AN ORDER?2020-02-20T10:05:59+11:00
  • Cancellations or Amendments can be made before your order is confirmed. Please contact us immediately, before the order is confirmed so that we can assist you.
  • Once the order confirmation has been sent to you, cancellations or amendments can no longer be made.
WHEN WILL MY ORDER BE SHIPPED?2020-02-20T10:06:02+11:00
  • Once your order has been confirmed we will ship it within 48 hours.
WHERE IS MY ORDER?2020-02-20T10:06:11+11:00
  • Once your order has been Shipped, we will notify you and send the tracking number.
RETURNS2020-02-20T10:06:21+11:00
  • If you wish to return your order please contact us with the order number and reason, within 3 days of delivery.
  • Please take a careful look at our size guide to avoid returns.
REFUNDS2020-02-20T10:06:25+11:00
  • We will send you an email as soon as your return has been processed at our Warehouse. Refunds take 3-5 working days to reach your account after we have received your parcel.
  • Note: delivery cost on returns are paid by costumers